The quality standard that positions training providers as credible, client-focused professionals — not just course vendors.
ISO 29990 defines quality requirements for training providers, academies, and corporate learning organisations — covering how you design, deliver, and evaluate learning, and how you manage your relationship with clients.
Book a Gap AssessmentThe scope of ISO 29990:2010
- Needs analysis and learning designEstablish systematic processes for understanding client and learner needs and translating them into learning outcomes and programme design.
- Delivery management and learner supportImplement quality controls over how learning is delivered, how learners are supported through their programmes, and how delivery personnel are qualified.
- Learning evaluation and effectivenessBuild the evaluation framework that assesses whether your learning achieves the outcomes clients and learners need — not just satisfaction scores.
- Management and continuous improvementEstablish the management review, performance measurement, and improvement processes that drive ongoing quality in your learning services.
The business case
Government bodies and major corporates in the GCC increasingly prefer — or require — ISO 29990 certification from training providers they engage.
In a crowded training market, ISO 29990 certification signals professional quality management to clients who need to justify vendor selection internally.
The standard's focus on needs analysis, outcomes, and evaluation drives improvements in how well your programmes achieve real learning transfer.
ISO 29990 is recognised internationally — enabling training providers to compete in markets beyond their home geography.
The certification journey
Most firms hand you a document pack and leave. We stay with you from gap assessment through certification — and beyond.
We audit your current operations against the standard's requirements and show you exactly where you stand.
We build your management system — policies, procedures, process maps — tailored to how your business actually works.
We work alongside your team on the ground to embed the system into daily operations and train your people to own it.
We run a full internal audit cycle, close any gaps, and make sure you're ready before the certification body arrives.
We support you through the certification audit — and stay available for surveillance prep and continuous improvement after.
Ready to get certified?
Book a gap assessment and we'll show you exactly what it takes.
Book a Gap Assessment