Setting New Standards in Pilgrimage Services
As we embrace the holy month of Ramadan, a time of reflection, service, and renewal, we are honored to announce a major milestone in the Islamic tourism sector. Three leading organizations — Ashraqat, Rahlat & Manafe'a for Tourism, and Ikram Al-Dhaif for Tourism — have successfully obtained their ISO 9001:2015 (Quality Management), ISO 10001:2018 (Customer Satisfaction), and ISO 22301:2019 (Business Continuity) certifications.
At Hesham Abbas for Consulting W.L.L, we provided these businesses with a full consultation and training program, ensuring they met the highest international standards in quality management, customer service, and business resilience. This achievement highlights their dedication to excellence in serving pilgrims and Umrah visitors, providing them with a seamless and reliable experience throughout their spiritual journey.
Why These ISO Certifications Matter for Pilgrimage Services
With millions of pilgrims traveling to the Kingdom of Saudi Arabia each year, ensuring high-quality, efficient, and uninterrupted services is essential. These certifications are more than just formal recognition — they provide a structured framework for continuous improvement in operations, customer care, and risk management.
ISO 9001:2015 (Quality Management System) ensures a structured and efficient approach to service delivery, aligning operations with global best practices.
ISO 10001:2018 (Customer Satisfaction Code of Conduct) focuses on transparency, ethical service, and customer care, reinforcing trust and satisfaction for every pilgrim.
ISO 22301:2019 (Business Continuity Management System) helps organizations prepare for and mitigate risks, ensuring that services remain uninterrupted, even during peak pilgrimage seasons or unforeseen challenges.
By obtaining these certifications, these three businesses are now operating at an international benchmark, setting a new standard for excellence in Hajj and Umrah services.
Our Role: Full Consultation & Training for Lasting Impact
At Hesham Abbas for Consulting W.L.L, we take a holistic approach to guiding organizations toward certification. For Ashraqat, Rahlat & Manafe'a for Tourism, and Ikram Al-Dhaif for Tourism, we provided a full-scale consultation and training program, which included:
- Detailed Gap Analysis – Assessing existing operations and identifying areas for improvement.
- Customized Training Programs – Equipping teams with the knowledge to implement ISO standards effectively.
- Process Optimization & Documentation – Assisting in the development of standardized policies and workflows.
- Internal Audits & Readiness Assessments – Ensuring compliance before the official certification process.
- Ongoing Advisory & Support – Providing expert guidance at every step to ensure a smooth transition to ISO-compliant operations.
This comprehensive approach ensured that these businesses not only achieved certification but also built a sustainable system for continuous improvement and long-term success.
All employees who successfully completed our training are now listed in our Public Register, recognizing them as certified professionals in quality management and business excellence.
A Ramadan Milestone in Pilgrimage Excellence
Announcing these certifications during the blessed month of Ramadan carries special significance. It symbolizes a commitment to service, trust, and operational excellence — values that align with the core principles of pilgrimage services.
With these achievements, Ashraqat, Rahlat & Manafe'a for Tourism, and Ikram Al-Dhaif for Tourism reaffirm their role as leaders in Hajj and Umrah services, ensuring that every pilgrim receives the highest standard of care, organization, and efficiency.
We extend our warmest congratulations to their entire teams and express our gratitude to our team Kareem Elkafrawy, Dr. Ibrahim Hammad, and Dr. Ayman Mazhar whose dedication and expertise played a key role in this journey.